How to Check In to a Hotel in Chinese
HSK 2-3
Hotel front desks in China follow a clear routine: confirm your booking, check your passport, take a deposit and hand you a key card. Knowing the words for each step makes check-in fast and stress-free.
This page covers what you'll say and what you'll hear: reservations, 押金 (the deposit), whether breakfast is included, the Wi-Fi password, check-out time, storing luggage and reporting a problem with the room.
Study the phrases and the sample dialogue, then practice this conversation with an AI partner that corrects you before your next trip.
Key phrases
| Chinese | Pinyin | English |
|---|---|---|
| 你好，我要办入住。 | Nǐ hǎo, wǒ yào bàn rùzhù. | Hi, I'd like to check in. |
| 我在网上订了一间大床房。 | Wǒ zài wǎngshang dìngle yì jiān dàchuángfáng. | I booked a double room online. 大床房 one big bed, 双床房 (shuāngchuángfáng) two beds. |
| 预订的名字是 Anna Lee。 | Yùdìng de míngzi shì Anna Lee. | The booking is under Anna Lee. |
| 请出示一下护照。 | Qǐng chūshì yíxià hùzhào. | Please show your passport. What the staff will ask. |
| 这是我的护照。 | Zhè shì wǒ de hùzhào. | Here's my passport. |
| 需要交押金吗？ | Xūyào jiāo yājīn ma? | Do I need to pay a deposit? |
| 押金退房的时候退。 | Yājīn tuìfáng de shíhou tuì. | The deposit is returned at check-out. |
| 含早餐吗？ | Hán zǎocān ma? | Is breakfast included? Also: 包早餐吗？ |
| 早餐几点到几点？ | Zǎocān jǐ diǎn dào jǐ diǎn? | What time is breakfast? |
| Wi-Fi密码是多少？ | Wi-Fi mìmǎ shì duōshao? | What's the Wi-Fi password? Some people say 无线网 (wúxiànwǎng) for Wi-Fi. |
| 这是您的房卡。 | Zhè shì nín de fángkǎ. | Here's your key card. |
| 几点退房？ | Jǐ diǎn tuìfáng? | What time is check-out? |
| 可以延迟退房吗？ | Kěyǐ yánchí tuìfáng ma? | Can I check out late? |
| 能帮我寄存一下行李吗？ | Néng bāng wǒ jìcún yíxià xíngli ma? | Could you keep my luggage for me? Useful after check-out. |
| 房间的空调坏了。 | Fángjiān de kōngtiáo huài le. | The air conditioning in my room is broken. |
| 我要退房。 | Wǒ yào tuìfáng. | I'd like to check out. |
Sample dialogue
Staff: 您好，请问是入住吗？
Nín hǎo, qǐngwèn shì rùzhù ma?
Hello, are you checking in?
You: 对，我在网上订了两晚，名字是 Anna Lee。
Duì, wǒ zài wǎngshang dìngle liǎng wǎn, míngzi shì Anna Lee.
Yes, I booked two nights online. The name is Anna Lee.
Staff: 好的，麻烦出示一下您的护照。
Hǎo de, máfan chūshì yíxià nín de hùzhào.
OK, may I see your passport, please?
You: 给您。
Gěi nín.
Here you go.
Staff: 您订的是大床房，含两份早餐。需要交一下押金，退房的时候退给您。
Nín dìng de shì dàchuángfáng, hán liǎng fèn zǎocān. Xūyào jiāo yíxià yājīn, tuìfáng de shíhou tuì gěi nín.
You've booked a double room with breakfast for two. There's a deposit, which we'll return at check-out.
You: 可以用支付宝吗？
Kěyǐ yòng Zhīfùbǎo ma?
Can I use Alipay?
Staff: 可以。您的房间在八楼，这是房卡。
Kěyǐ. Nín de fángjiān zài bā lóu, zhè shì fángkǎ.
Yes. Your room is on the eighth floor. Here's your key card.
You: 早餐在哪儿吃？几点开始？
Zǎocān zài nǎr chī? Jǐ diǎn kāishǐ?
Where is breakfast, and what time does it start?
Staff: 在二楼餐厅，七点到十点。
Zài èr lóu cāntīng, qī diǎn dào shí diǎn.
In the restaurant on the second floor, from seven to ten.
You: Wi-Fi密码是多少？
Wi-Fi mìmǎ shì duōshao?
What's the Wi-Fi password?
Staff: 密码在房卡套上。退房时间是中午十二点。
Mìmǎ zài fángkǎ tào shang. Tuìfáng shíjiān shì zhōngwǔ shí'èr diǎn.
It's on the key card holder. Check-out is at noon.
You: 好的，谢谢！
Hǎo de, xièxie!
Great, thanks!
Tips
- Hotels in China register every guest's ID, so foreign visitors should have their passport ready at check-in.
- The deposit (押金) is often taken through a mobile payment or a card pre-authorization and released when you check out. Ask how it works if you're unsure.
- Floors are counted the Chinese way: 一楼 is the ground floor, so 二楼 is one floor up.
- In many hotels you'll find the Wi-Fi details on the key card holder or a card in the room.
- If you need to leave late, ask about 延迟退房 the day before or early in the morning.
Common mistakes
✗ 我想检查进。
✓ 我要办入住。
'Check in' doesn't translate word for word. The term is 入住, and you 办 (handle) it.
✗ 我要离开酒店。
✓ 我要退房。
离开酒店 just means leaving the building. Checking out is 退房, literally 'returning the room'.
✗ 有没有早饭包括？
✓ 含早餐吗？
Put 含 or 包 before the noun: 含早餐吗 or 包早餐吗.
FAQ
What does 押金 mean at a hotel?
押金 (yājīn) is a refundable deposit. You pay or authorize it at check-in, and it's returned at check-out if nothing is damaged or charged to the room.
How do I say 'check out' in Chinese?
Say 退房 (tuìfáng). 我要退房 means 'I'd like to check out', and 几点退房？ asks what time check-out is.
Do I need my passport to check in?
Yes. Hotels in China register guests' identification, so international travelers are asked for their passport.
Practice this with an AI partner